Shipping policy

Shipping Policy

Last updated: July 10, 2026

Sister & Sewn offers a mix of ready-to-ship pieces, limited textile remnants, consigned materials, custom work and products made or printed specifically for your order. Processing and delivery times therefore vary by product.

Please review the estimated lead time shown on each product page before ordering. For questions about timing or a time-sensitive project, contact us at hello@sisterandsewn.com before placing your order.

Order Processing

Ready-to-ship orders are prepared as promptly as possible. Orders placed on weekends or holidays begin processing on the following business day.

Printed-to-order, made-to-order and custom products enter production after payment has been received and all specifications have been confirmed.

Production time is separate from shipping transit time. Any timeline shown on a product page is an estimate rather than a guaranteed delivery date.

You will receive an email confirmation after placing your order and a separate shipping notification when tracking becomes available.

Estimated Lead Times

Estimated production or processing times are listed on individual product pages whenever applicable.

Product categories may include:

Ready-to-ship pillows and finished pieces
Fabric sold by the yard
Whole textile pieces and remnants
Wallpaper and wallcoverings
Printed-to-order textiles
Custom pillows and finished goods
Samples, memos and strike-offs
Trade Exchange purchases
Products fulfilled by an individual maker or partner studio

Because many pieces are produced in small batches or sourced from multiple locations, lead times may vary by item, maker, material and order quantity.

We will contact you if we become aware of a material delay affecting your order.

Shipping Rates

Available shipping methods and charges are displayed at checkout whenever possible. Rates may be based on the order’s size, weight, destination and fulfillment location.

Large orders, oversized packages, substantial fabric or wallpaper quantities and certain trade orders may require a separate freight or shipping quote. We will contact you before fulfillment if an additional shipping arrangement is required.

Shipping charges are nonrefundable once an order has shipped.

Multiple Shipments

Items in the same order may be produced or stored in different locations.

Your order may therefore arrive in more than one shipment. This may occur when an order includes:

Products from multiple makers
Ready-to-ship and printed-to-order products
Trade Exchange pieces
Samples and full-size goods
Custom and stocked products

When available, separate tracking information will be provided for each shipment.

Trade Exchange Orders

Trade Exchange pieces may be stored at the Sister & Sewn studio, with a consignor or at another approved fulfillment location.

Trade Exchange orders may ship separately from other Sister & Sewn products. Processing and packaging may vary depending on the item’s location, size and condition.

Because many Exchange pieces are one of a kind, discontinued or irreplaceable, we take care to package them appropriately for transit.

Fabric and Wallcovering Orders

Fabric, wallpaper and other rolled materials may be folded or rolled depending on the product, quantity, width and carrier requirements.

If you require a particular packaging method, such as fabric shipped on a roll rather than folded, contact us before ordering. Special handling, oversized packaging or freight charges may apply.

We recommend ordering the full amount needed for a project at one time because separate production runs may vary slightly.

Samples

Samples and memos may ship separately from yardage, wallcoverings or finished goods.

Some sample shipments may use a shipping method with limited tracking. A sample represents the general color, scale and material of a design, but small variations may occur between a sample and a later production run.

Tracking and Delivery

When tracking is available, it will be emailed to the address used at checkout.

Tracking may take time to update after a shipping label has been created. Delivery estimates provided by a carrier are not guaranteed.

Sister & Sewn is not responsible for delays caused by carriers, severe weather, service interruptions, incorrect addresses, customs processing or other circumstances beyond our reasonable control.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us immediately if an address needs to be corrected. Once an order has entered fulfillment or shipped, we may not be able to change or redirect it.

Additional carrier fees resulting from an incorrect or incomplete address may be the customer’s responsibility.

We are not responsible for orders delivered to an address entered incorrectly by the customer.

Damaged Shipments

Please inspect your package as soon as it arrives.

If an order appears to have been damaged during shipping, contact hello@sisterandsewn.com within three business days of delivery and include:

Your order number
Clear photographs of the damaged item
Photographs of the exterior packaging
Photographs of the interior packaging
A photograph of the shipping label
A brief description of the damage

Please retain the item and all original packaging while the claim is reviewed.

Do not cut, wash, treat, sew, install or otherwise alter damaged fabric or wallcovering before contacting us.

Depending on the circumstances and product availability, we may offer a replacement, repair, reprint, store credit or refund.

Lost or Missing Packages

If tracking shows that a package is still in transit beyond the expected delivery window, contact the carrier first and then email us so we can assist with an inquiry.

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm the shipping address on the order.
Check all entrances and delivery areas.
Ask household members, neighbors, building staff or reception personnel.
Allow one additional business day, as carriers occasionally scan packages before final delivery.
Contact the carrier to request delivery details.

Please then contact us promptly if the package remains missing.

Sister & Sewn is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided. We will, however, make reasonable efforts to help with a carrier claim.

Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal, failed delivery attempts or another issue outside Sister & Sewn’s control may be subject to additional shipping charges.

Custom, cut, printed-to-order and final-sale merchandise remains subject to our Returns and Refunds Policy even when a shipment is refused or returned as undeliverable.

Expedited and Rush Orders

Expedited shipping affects carrier transit time only. It does not automatically shorten production or order-processing time.

Rush production may be available for certain products by prior written agreement. Contact us before placing the order to confirm availability and any additional fee.

Selecting expedited shipping at checkout does not guarantee expedited production.

International Shipping

International shipping may be available for certain products and destinations by request.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees and local charges. These costs are not included in the product price or shipping charge unless explicitly stated.

Customs processing may delay delivery, and Sister & Sewn cannot guarantee international delivery dates.

Some products may be unavailable for international shipment because of their size, material, maker agreement or fulfillment location.

Delivery Dates

We are happy to provide estimated production and transit timelines, but we cannot guarantee arrival by a particular date unless that commitment has been confirmed by Sister & Sewn in writing before the order is placed.

Customers with installation deadlines, client presentations or other time-sensitive projects should contact us before purchasing.

Contact

Questions about shipping, production timing or an existing order may be sent to:

Sister & Sewn
hello@sisterandsewn.com